Inbox Manager (IM)
As an Inbox Manager at Leadbird, your role encompasses responding and managing conversations with leads from our clients campaigns. This fully remote, full-time contract position offers the opportunity to work with successful B2B businesses worldwide.
About Leadbird:
Leadbird is a B2B Lead Generation Agency that operates on a performance model, generating leads for clients who pay per lead. We prioritize long-term partnerships and strive to create a streamlined system that enables every team member to excel. With a 100% remote work environment, we offer top-of-market pay and bonuses based on performance.
About Our Clients:
Our clients are growth-oriented, successful B2B businesses from various industries. They value their time and require a reliable lead generation partner that delivers results and generates a great return on investment (ROI).
What We're Looking For:
Inbox Managers's Mission:
- Manage and nurture leads from our clients campaigns to convert them into Leads
What Makes You A Fit:
- Professionalism, maturity, and reliability to meet the expectations of Leadbird
- Strong communication skills in verbal and written English.
- Highly resourceful team player who meets deadlines and follows through on commitments.
- Tech-savviness and a quick learner of new technologies and software.
- Intelligent, adaptable, and problem-solving mindset.
- High-performing individual with a desire to achieve and grow financially.
- Process orientated
- Can thrive in a fast paced environment
- Is comfortable in a role that is extremely repetitive
- Availability to work from 9am to 5pm CST.
- Professional remote work setup including reliable internet, high-quality audio and video equipment, quiet space, clear background, and good lighting.
Inbox Managers Responsibilities:
As a Inbox Manager, your responsibilities include:
- Categorizing all responses from our clients cold email campaigns
- Submitting any qualified leads to our clients
- Sending any responses to our clients for assistance when we don't have the capacity to answer the email
- Leveraging the clients response to create compelling responses to convert the lead
- Uploading and managing our clients Do-Not-Contact list
- Following any manual processes for our subsequences if necessary or needed
- Setting up clients in Smartlead (subsequences, webhooks, and adding them to the white label)
Additional Attributes
- Identifying processes and systems to increase our conversion rates and minimize errors
Bonus Qualifications
- Expertise in Smartlead or Airtable.
- Experience working in an Outbound Agency.
- Wide-ranging B2B experience across multiple industries.
- Entrepreneurial experience.
Expected Career Progression:
Inbox Manager --> Senior Inbox Director
What You'll Do:
We’re a fast-growing startup, and your responsibilities will vary over time, but these core responsibilities will always remain the same:
Daily
- Categorize all new replies from our clients campaign
- Schedule emails for all future replies
- Forward replies for all referral emails
- Submit any leads to our clients
- Check Smartlead to make sure all responses for the day have been categorized
Weekly
- Check to make sure that leads are being enrolled into the subsequence
- Update the DNC for any clients
As needed
- Send replies to clients for leads that can't be categorized
- Nurture leads that haven't converted from our subsequences
- Add the subsequences for all new campaigns
- Create the client in Smartlead and set up their webhook
What You Can Expect In Your First Year:
Within 7 Days
- Complete your new hire onboarding.
- Understand all technology used in Leadbird
- Understand how to categorize all replies according to the response
Within 14 Days
- Start managing all client replies within Airtable
- Submit leads to clients as they come
Within 30 Days
- Understand how to send custom replies to leads
- Understand how to set up subsequences in Smartlead
- Manage the entire Inbox Management process (with no hiccups)
And beyond
- help us to continue building better processes (and systems) around inbox management to convert more responses to leads
Our Recruitment Process:
- Initial Application: 5 minutes
- Initial interview: 15 minutes
- Leadbird Assessment: 1-2 hours, maximum.
- Final Call With Leadership Team
We like to move fast; our hiring process end-to-end typically takes an average of 2-3 weeks. If we think it’ll take longer, we’ll proactively let you know.
About Your Leadership Team:
Founder, Nick Abraham: Nick is an entrepreneur in the United States who bootstrapped Leadbird to a multi 7-figure annual run rate and over 100+ active clients.
While working on Leadbird, he has built multiple SaaS companies that have done over 7 figures in ARR and served over 5,000+ customers.
Note:
We’ve tried to strike a balance between giving you enough detail to decide whether you think this role might be a good fit for you and not completely drowning you in information. We genuinely love our jobs, and we want to make sure that when you click the Apply button, it’s because you’ve read everything above and have come to the conclusion that you might like this job, too.
And like we said above: even if you don’t meet 100% of our wishlist above, we encourage you to apply anyway. We view every application we receive as a chance to meet someone awesome.
And finally: we are committed to creating a safe, inclusive environment for each and every one of our employees. We believe that our differences make us stronger, smarter, and more curious, and we take active steps each and every day to live our lives in a way that embodies those beliefs. We provide equal opportunity to all employees, and will never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or parental status, or disability.