Customer Success Manager (CSM)
As a Customer Success Manager at Leadbird, your role encompasses account management, sales/marketing, and cold email lead generation. This fully remote, full-time contract position offers the opportunity to work with successful B2B businesses worldwide.
About Leadbird:
Leadbird is a B2B Lead Generation Agency that operates on a performance model, generating leads for clients who pay per lead. We prioritize long-term partnerships and strive to create a streamlined system that enables every team member to excel. With a 100% remote work environment, we offer top-of-market pay and bonuses based on performance.
About Our Clients:
Our clients are growth-oriented, successful B2B businesses from various industries. They value their time and require a reliable lead generation partner that delivers results and generates a great return on investment (ROI).
What We're Looking For:
Customer Success Manager's Mission:
- Build deep, trusting, and long-term relationships with clients.
- Design creative and effective cold email campaigns to convert prospects into leads.
- Continually optimize campaigns to ensure lasting results.
What Makes You A Fit:
- Excellent listening skills and the ability to build deep relationships based on trust.
- Professionalism, maturity, and reliability to meet the expectations of successful entrepreneurs.
- Strong communication skills in verbal and written English.
- Highly resourceful team player who meets deadlines and follows through on commitments.
- Tech-savviness and a quick learner of new technologies and software.
- Intelligent, adaptable, and problem-solving mindset.
- High-performing individual with a desire to achieve and grow financially.
- Proven ability to write high-performing cold emails.
- Availability to work from 9am to 5pm CST.
- Professional remote work setup including reliable internet, high-quality audio and video equipment, quiet space, clear background, and good lighting.
CSMs Responsibilities:
As a Customer Success Manager, your responsibilities include:
- Building deep and lasting client relationships:
- Acting as the primary point of contact for all client communication and ensuring high responsiveness.
- Leading bi-weekly check-ins to provide updates, gather feedback, and brainstorm growth strategies.
- Understanding clients' businesses and meeting their lead generation expectations.
- Ensuring timely delivery of services and proactively identifying and resolving any issues.
- Creating a referral culture where satisfied clients are eager to share their positive experiences.
- Developing effective cold email strategies:
- Understanding the target audience and segmenting it effectively.
- Crafting compelling and concise email copy that captures attention and encourages action.
- Ensuring emails meet inboxing criteria to minimize bounce rates and avoid spam filters.
- Following industry best practices for deliverability and compliance.
- Continually optimizing campaigns for lasting performance:
- Monitoring campaign analytics to ensure optimal deliverability and engagement.
- A/B testing email variations to determine the best approach.
- Refreshing email content to avoid recipient fatigue.
- Analyzing campaign responses to refine audience targeting.
- Generating new strategies based on insights to keep campaigns fresh and effective.
Additional Attributes
- Efficiency in producing significant output with minimal wasted effort.
- Strong work ethic with a track record of working hard.
- Adaptability to quickly adjust to changing priorities and conditions.
- Commitment to follow-through on verbal and written agreements.
- Proactivity in taking initiative and bringing new ideas to the company.
- Honesty, integrity, and maintaining trust and confidence.
- Coachability and openness to feedback.
- Generosity in keeping the big picture in mind and being willing to give.
Bonus Qualifications
- Expertise in Apollo, Smartlead, or Airtable.
- Experience working in an Outbound Agency.
- Wide-ranging B2B experience across multiple industries.
- Entrepreneurial experience.
Expected Career Progression:
Customer Success Manager --> Customer Success Director --> Head Of Fulfillment
What You'll Do:
We’re a fast-growing startup, and your responsibilities will vary over time, but these core responsibilities will always remain the same:
Daily
- Client Onboarding Calls
- Client Communication Via Email
- Campaign Submission
- write email copy
- choosing filters for the lead list targeting
Weekly
- Client Campaign Reviews
As needed
- Client Check-In Calls
- Campaign Strategy Calls With Team
What You Can Expect In Your First Year:
Within 1 month
- Complete your new hire onboarding.
- Understand all technology used in Leadbird
- Begin to slowly be introduced and manage clients
- all work will be monitored and reviewed prior to being sent to clients
Within 3 months
- Start managing your own book of clients end to end
- Work with other members of your team to share insight and knowledge.
- Proactively communicate ideas and, if relevant, work with your team lead or manager to plan initiatives.
Within 6 months
- start managing your own pod of CSMs
- review their work as a customer success manager
And beyond
- lead the entire fulfillment department for clients to ensure great results
Our Recruitment Process:
- Initial Application: 5 minutes
- Initial interview: 30 minutes
- Leadbird Assessment: 1-2 hours, maximum.
- Final Call With Leadership Team
We like to move fast; our hiring process end-to-end typically takes an average of 2-3 weeks. If we think it’ll take longer, we’ll proactively let you know.
About Your Leadership Team:
Founder, Nick Abraham: Nick is an entrepreneur in the United States who bootstrapped Leadbird to a multi 7-figure annual run rate and over 100+ active clients.
While working on Leadbird, he has built multiple SaaS companies that have done over 7 figures in ARR and served over 5,000+ customers.
Note:
We’ve tried to strike a balance between giving you enough detail to decide whether you think this role might be a good fit for you and not completely drowning you in information. We genuinely love our jobs, and we want to make sure that when you click the Apply button, it’s because you’ve read everything above and have come to the conclusion that you might like this job, too.
And like we said above: even if you don’t meet 100% of our wishlist above, we encourage you to apply anyway. We view every application we receive as a chance to meet someone awesome.
And finally: we are committed to creating a safe, inclusive environment for each and every one of our employees. We believe that our differences make us stronger, smarter, and more curious, and we take active steps each and every day to live our lives in a way that embodies those beliefs. We provide equal opportunity to all employees, and will never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or parental status, or disability.